Tech Support



Students: In Need of Technical Support?


FPHS Technology Assistance Instructions


First Step:

  1. Restart your computer!! Did it fix the problem?

Next Step:

Request help using the PWCS ZenDesk

After you submit your ticket, you can go down to room 1181 betweeb 8:30 and 11:00 for assistance. If you submit a ticket after 11:00, you will need to wait for an email to go to the tech support office, or wait until 8:30 the next day. 

Things to Know!

Help with Usernames:

All new and returning students: We want to make sure you know/remember your username. Please use the following formula:

Username = First six letters of student's last name, first initial, middle initial and two-digit graduation year (Your email will be your username followed by

Example: If your child's name was John Forest Green and he was a Junior, Class of 2024, his username would be: [email protected].

*Note: ParentVue has the students email address


Parents, Need to Know More?

Go to Parents Page

Password Reset

(Students, Parents, and Employees)

We understand that at some point you may have to reset your password. It happens to all of us. Don't worry, resetting your password is simple. However, if you do encounter difficulty, the Help Desk is available to assist.

Password Self Service

Frequently Requested Links

Canvas & Zoom Information

The Hub

Learning Resources

PWCS Technical Support

Contact the PWCS Help Desk by calling 703-791-8826

Email the Help Desk

Hours of Operation: The Help Desk is staffed Monday-Friday, 7 a.m.-4:30 p.m. when schools are in session and 8 a.m.-4 p.m. when schools are not in session. The Help Desk will not open whenever schools are closed on a Code Red. Hours may vary on Code Green days based on weather conditions.